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Student ID cards (also known as 'matric' cards)

ID cards for new students

In order for us to produce your ID card, we require you to send us a recent colour photograph. The image must be taken against a light background so that your features are clearly distinguishable against the background and must be a full face image without sunglasses and normally without any head covering, unless one is worn for religious beliefs. Cards are normally collected at Matriculation, however Research Postgraduates will be notified by email how to collect their ID card.

  1. Please upload your image at https://portal.st-andrews.ac.uk/id-photos/ (you will need to login using your University username and password).
  2. Once your image has been uploaded you will receive an email informing you that your image has been received and is being processed.
  3. When the image is approved, you will receive a second email informing you that your image has been approved and your card will be available for collection at Matriculation.

Your student ID / matric card is valid for the entire duration of study and serves a number of important functions:

  1. Personal identification and confirmation that you are a student at the University of St Andrews for purposes of voting in student elections and to gain access to the University Library and student Union.
  2. Swipe / proxy card for access to many University buildings, for example, End User Devices.
  3. Library card. The barcode and 10 digit number on the rear of the card is used by the Library to allow access to the Main Library building and to manage your Library record including the issuing books.

While it is not compulsory for students to carry their student ID / matric card with them at all times, students should be aware that one of the primary purposes of that card is to control access to services provided by or through the University. Therefore, where an individual is not in possession of their student ID / matric card they may not be able to access University services. Obvious examples include access to buildings where the card is used to control access. The University therefore advises that students carry their student ID / matric card with them at all times.

It is important that you look after and protect your student ID / matric card. If this is lost or stolen your identity could be used fraudulently. If your card is lost or has been stolen you should act promptly. See below (Lost cards or Stolen cards) for details on what to do.

Terms and conditions of use:

  • Cards remain the property of the University of St Andrews.
  • Cards are not transferable and must not be lent to others.
  • If a student leaves the University before the course end date on their card (valid until date), (s)he must return the card to: ID Cards, IT Services, Bute Building, St Andrews, together with a brief note explaining why the card is being returned.
  • Students must be in possession of a valid ID card for the duration of their study.
  • The University routinely collects data on swipe access to buildings and this may be used for security or disciplinary purposes.
  • The University routinely includes this digital image as part of your electronic student record. This means that the image will be visible, on a need-to-know basis only, to members of staff using the University internal network.

Problems with swipe / proxy card access to buildings and borrowing Library books

If your ID card  is not working for swipe / proxy card access to the buildings you are entitled to enter or for borrowing Library books, please complete the problem report form. ITS staff will check your access details and email you to inform you of what to do next.

Lost cards

If you lose your ID card please check with IT Services (ITS) staff by emailing idcards@st-andrews.ac.uk or phoning 01334 462755  (Monday to Friday 8:45am to 5pm) before ordering a new card in case it has been found and handed in.

Please note that if you lose your card between 5.00pm on a Friday and 9.00am on a Monday you should also notify the University Library in addition to contacting ITS staff. Please report your lost card to the Library Service Desk (01334 462331).

There is a £15 charge for a replacement card. To ensure a fast and efficient process you can report your card lost on MySaint. Once reported lost, you will be notified of how to pay for your new card.

If you make your payment by 12 noon you will be able to collect your card from the IT Service Desk in the main library after 4.30pm on the same day (Monday to Friday). If you make your payment after 12 noon you will be able to collect your card from the IT Service Desk on the following day after 1.30pm (Monday to Friday).

Please note: you must show another form of identification (bank card, driving licence or passport) to the IT Service Desk staff when you go to collect your new card.

Stolen cards

You should report the theft of the card and any property to the Police as soon as possible after the theft has occurred, but ideally, within 24 hours.  You will need a crime reference number for any subsequent insurance claim in respect of the card replacement fee. Fife Police have asked us to remind students that it is an offence to make a false declaration of theft.

Please note that if your card is stolen between 5.00pm on a Friday and 9.00am on a Monday you should also notify the University Library in addition to contacting IT Services (ITS) staff. Please report your lost card to the Library Service Desk (01334 462331).

There is a £15 charge for a replacement card. To ensure a fast and efficient process you can report your card stolen on MySaint. Once reported lost, you will be notified of how to pay for your new card.

If you make your payment by 12 noon you will be able to collect your card from the IT Service Desk in the main library after 4.30pm on the same day (Monday to Friday). If you make your payment after 12 noon you will be able to collect your card from the IT Service Desk on the following day after 1.30pm (Monday to Friday).

Please note: you must show another form of identification (bank card, driving licence or passport)  to the IT Servic Desk staff when you go to collect your new card.

Damaged cards

There is no charge for the replacement of a damaged card. Please complete the report form.

If you complete the form before 12 noon you will be able to collect your replacement card from the IT Service Desk in the main library after 4.30pm on the same day (Monday to Friday).

If you complete the form after 12 noon you will be able to collect your card from the IT Service Desk on the following day after 1.30pm (Monday to Friday). You must take your damaged card with you and exchange it for your new card. If you are unable to do this you may be charged the £15 card replacement fee.

Incorrect cards

There is no charge for the replacement of an incorrect card. As stated above, information on your ID card is extracted from the centrally held student record system.  If your date of birth, name, or course end date (valid until date) are incorrect on your card they are also incorrect in the student record system.

To correct errors in any of the above, you should email idcards@st-andrews.ac.uk quoting your student ID number and noting the information that has changed or is incorrect. When the information has been corrected you will receive an email. Follow the instructions in the email. Your new card will be available for collection from the IT Service Desk in the Library. Please ensure you take your existing incorrect card with you to the IT Service Desk to exchange it for your new card. If you are not able to do this you may be charged the £15 card replacement fee.

Changes to photograph

There is a £15 charge for changes to the photograph on your card. To ensure a fast and efficient process you can only pay for your new card online with a debit or credit card. The on-line payment system will automatically notify IT Services of your payment and replacement card request.

Photographs can be sent either by email to idcards@st-andrews.ac.uk  in jpeg format or as a standard passport style photograph by post to: ID Cards, IT Services, Bute Building, Westburn Lane, St Andrews, KY16 9TS. In either case please ensure you quote your name and student  ID number (the 9 digit number on the top left hand side of the card).

Photographs should be:

  • recent
  • colour
  • taken against a light background so that your features are clearly distinguishable against the background
  • full face without sunglasses and normally without any head covering, unless one is worn for religious beliefs

which is in accordance with UK passport rules.

Please note unsuitable photographs will not be accepted.

Contact

IT Services

Room A1, Bute Building
Westburn Lane
St Andrews
Fife
KY16 9TS
Scotland, United Kingdom

Tel: 01334 462532
01334 462755
(Monday to Friday 8.45am to 5pm)